We’re pleased to announce that Google is the newest company onboard the Specialized Help platform! Specialized Help enables blind and low-vision users to connect directly with company representatives through a live video connection for assistance with the company’s products or services. Blind and low-vision users can now request assistance from the Google Disability Support team through the Be My Eyes app for questions about assistive tools or accessibility features within Google’s products.

“We are very proud to add Google to Specialized Help, this is a big step for accessibility and we are honored to have the support of Google to help blind and low-vision individuals lead more independent lives.”

- Alexander Hauerslev Jensen, CCO at Be My Eyes.

It is Google’s mission to organize the world’s information and make it universally accessible and useful for everyone, and accessibility is a core consideration for Google from the earliest design stages to release. Now, Google also offers customer support that is accessible and more efficient for their blind and low-vision customers.

“The Disability Support team aims to provide the best support possible for people with disabilities. We are thrilled to partner with Be My Eyes as this brings us one step closer to achieving that goal.”

‍- Kyndra LoCoco, Accessibility Partner and Community Programs Manager at Google.

The Google Disability Support will be open Monday through Friday 8AM-5PM PT, currently available in English only. Google can be contacted through the Be My Eyes Specialized Help platform by users in Australia, Canada, Hong Kong, Ireland, India, Malaysia, Mexico, New Zealand, the Philippines, Singapore, South Africa, the United Kingdom, and the United States.

We’re working to expand the Specialized Help platform, and if there are any companies that you would like to seek assistance from, please share your suggestion, and we’ll do our best to get them onboard the platform.